Seminars & Courses
Business communications for non-native speakers.
This course covers the standards, written and oral, that everyone should know about business communications in Canada.
We begin with an overview of the various types of documents used in the Canadian workplace. Then we get into the principles of clear writing, how to write with a goal in mind and how to write in a way that is concise, organized and to the point.
The oral communication part of this course includes formula language used in various business settings and techniques for speaking and listening in a way that builds your success while making people feel valued, both formally and informally.
Topics cover in this course include:
- Business writing documents:
- Writing for a purpose:
- Principles of clear writing:
- Meeting language:
- Active listening:
- Softening criticism & requests:
- Networking & small talk:
Our Clients Say...
Heather’s technical expertise is accompanied by creativity, clarity and a strong sense of order. Her competence and initiative is displayed with warmth and consideration for others, creating a working environment which encourages the creative flow and is mutually enriching.