by Recommendation of Heather Chetwynd | Oct 15, 2014 | Culture and Values
Active listening is a skill I teach my clients regularly. For non-native speakers, it is an essential skill, particularly when it comes to clarifying and verifying. Too many clients have made costly mistakes at work due to misunderstanding instructions. Sometimes this...
by Recommendation of Heather Chetwynd | Oct 13, 2014 | Business Communications
What is the language strategy at your company? Does it even have one? If not, they are missing the boat since it is essential when hiring internationally-trained employees who have the skills you want and just need coaching in the specifics of particular aspects of...
by Recommendation of Heather Chetwynd | Oct 10, 2014 | Culture and Values
Before applying for a job, you need to prepare, prepare, prepare. The work you do upfront will improve your results significantly. Read about three things you can do to get yourself ready. 3 Things You Should Do Before Applying to Any Job Posting By Lou Adler I...
by Recommendation of Heather Chetwynd | Oct 9, 2014 | Culture and Values
In my classes, we often discuss how to be assertive rather than aggressive. According to the following article, “assertiveness trumps anxiety”. However, assertiveness is far more than an anti-anxiety technique. Dr. Bob Alberti tells us how to connect with...
by Recommendation of Heather Chetwynd | Oct 8, 2014 | Accent Modification
Every industry in Canada has to deal with multiple accents. So we all need to learn how to understand a thick accent and how to clarify when we don’t. And remember, if you are having difficulty understanding someone’s accent, they very likely are having...