by Recommendation of Heather Chetwynd | Jan 30, 2015 | Non Verbal Communication
Appropriate eye contact is extremely important in North America. The way you use eye contact can deeply influence how someone feels about you. Not only am I referring to how directly and long you maintain eye contact, but also the angle you use. Do you have your head...
by Recommendation of Heather Chetwynd | Jan 27, 2015 | Accent Modification
I have often heard complaints about the glass ceiling facing non-native English speakers. And in my line of work, many new clients decide to work with us when they are in line for a potential promotion and/or are motivated after a performance review indicating issues...
by Recommendation of Heather Chetwynd | Jan 21, 2015 | Non Verbal Communication
Your handshake could be leading people to interpret you in a way that you hadn’t intended. Your culture may have taught you to shake with a limp hand, especially a man to a woman, for example. Or perhaps your handshake is too strong. Maybe you shake it too many...
by Recommendation of Heather Chetwynd | Jan 7, 2015 | Culture and Values
Cultural competence is becoming essential in the workplace, especially in a city as multicultural as Toronto is. This was driven home to me recently when I accompanied a friend of Ukrainian origin, who has cancer for the second time, to a doctor’s appointment to...
by Heather Chetwynd | Nov 26, 2014 | Accent Modification
What is the relationship between spelling and pronunciation? I recently saw an article about the pronunciation of the word PHO, a popular Vietnamese noodle soup. Based on the spelling, most Canadians and Americans tend to pronounce the word as FOE (rhyming with the...